Is remote-working the tobacco of the 21st Century?

I wrote a few months ago that remote working could turn out to be the tobacco of the early 21st century. Some thought I’d overstated the point.  But just because something is popular, and widely enjoyed by millions, doesn't mean it does not have unforeseen consequences.

Now research shows that loneliness “has the same effect as 15 cigarettes a day in terms of health care outcomes and health care costs”.  Loneliness should be “as important to managers, CFOs, and CEOs as it is to therapists”, according to the authors in HBR (see below).

When I wrote my book GLUE, it was off the tail of social distancing, lockdowns, and many millions "furloughed". As government restrictions ended, many cried freedom from the commute, and a new working paradigm was borne called “hybrid”.  According to the Office for National Statistics (ONS), working apart from one another has never been more popular with 44% of Brits now working from home.  Hybrid work is hugely popular, with even the same ONS staff threatening industrial action for being required to return to the office 2 days a week.

But where is the social capital, the all-important “glue” created through personal relationships and close connection with others?  If we glimpse into the future, in South Korea and Japan, ahead of the game in working from home, loneliness risks become a kind of social epidemic, with Japan struggling with over 1 million “hikikomori” - extremely lonely people.

I'm not advocating blunt return to work mandates, five days of commuting and the banning of Zoom calls. But I do think business leaders should be mindful. The more enlightened entrepreneurs of the industrial revolution built houses, hospitals, schools, parks and churches, that brought workers together. We can sneer at the past from the suburbs, but for those left in the decaying cities, they are both connected and yet disconnected like never before. Leaders can still do something about it.  Invest again in great workplaces. Give employees a reason to reconnect (not just plug and play at a workstation) and make being together meaningful again.

What do you think?  Did I overstate the worry about disconnection being like tobacco? Should I lose my Victorian frock coat and get with the vibe of technological marvel that is 21st century work?

The Harvard Business Review Article is here: https://hbr.org/2018/03/americas-loneliest-workers-according-to-research?

Why leaders should think like Music Producers

Someone wise once told me that there are only two good ideas in the world at any one time, and that somebody else is already using yours.  That reality of that struck me profoundly, at the end of 2017, when after five years of heroically failing to raise enough funding for an original screenplay project called Leicester Square, I sat back in a recliner seat in a cinema in the very same named square in London. 

I watched, open-mouthed, a new movie called The Greatest Showman.  I checked off the beats.  An evocative period setting, a flawed but enigmatic hero, an entrepreneurial struggle, a romantic scene on a swing, a femme-fatal love interest,  an amazing creative project, a devastating fire, and, at last, a chance of redemption.  All beats ticked.  Other than Showman’s use of original songs, it felt like watching a version of my original idea writ large on a screen.  Of course, there is nothing uniquely original about the beats of either story, but only one of them got made, and The Greatest Showman grossed over $400 million dollars!  The option for Leicester Square reverted back to me over a decade ago, and the screenplay still gathers dust on a shelf behind me as I write this.  Why this self-indulgent tale, and what relevance for The OA newsletter?  Because creativity really matters, but it does not need to be wholly original, for it to make an impact.  

Creativity is not the preserve of the entertainment industry, being an essential ingredient of the enterprise, stimulating innovation and performance. Enormously successful organisations like Apple, Alibaba, Nvidia, Netflix, Amazon, and Tesla  have found new ways to invent and reinvent.  In a noisy world of social media, AI and ‘always on’ access to all information and ideas, then the need for leaders and their organisations to continue to be creative has never been more important, nor as difficult.

True originality is a myth

True originality and breakthrough creativity are extraordinarily rare.  The most challenging human and technological venture of this decade will be to land a person on the moon and return her or him safely to earth. But the same fantastical goal was the focus of NASA’s endeavours over half a century ago.  By any measure, it looks again an ambitious project, with a subtle modification.  Artemis 2 is the first human lunar mission since Apollo 17 in 1972 and plans to send four astronauts “around the moon” no earlier than September 2025.  Unoriginally, the new project is again named after a Greek god, this time Apollo’s twin, another divine archer.

Many creative projects are often generic adaptations of proven formulae and well-honed ideas of others from the past.  For over seventy years the pop music charts have been populated by songs based around a “golden sequence” of chords of a major key, following the first, fifth, sixth and fourth in a scale.  So, in C major this would be C, G, Amin, F or in G major it would be G, D, Emin, C.   Knowing that formula is simple; being able to use that formula to create something memorable that packs a dancefloor, enlivens a playlist, or charts on a commercial radio station is another thing entirely.  

The form and formula in business – from new motor vehicles to electronic devices, mobile phones, professional services and management consulting, seldom remains divergent, with distinctiveness rare and eventual coalescence around very similar form factors and propositions.  In 2012, Steve Jobs expressed frustration at what he saw as copying by Android of Apple iPhone features and vowed to go "thermonuclear" in his attempts to stamp them out, but over a decade later, and millions spent on lawyers, the features and form factors are hardly distinct between the different brands.

Away from business, in the world of fine art, it was ever thus. Much art reinterprets, represents, pays homage, or is inspired as a reaction against some other art.  Picasso famously described all great art as theft; arguing that ‘Good artists copy, great artists steal’. Complete originality is extremely rare and much that we see, enjoy and consume, is a clever rehash of existing or old ideas.  [I am flattered that two new books have been recently announced, both about GLUE, but I am not precious to think they will have bothered to read mine]. What is made new is how these ideas are put together, mixed-up, adapted and re-tooled to be made to feel original and special.  Jean-Luc Godard said, “It’s not where you take things from – it’s where you take things to.” In fact, as I write this, am I simply the writing magpie, collecting scraps of smarts from Picasso, Jarmusch, Jobs or some other sage?

 The Music Producers

Not many business leaders would describe themselves as artists, but they will know the value of harnessing the creative talents of others.  We sometimes talk about a leader as a facilitator, orchestrator, or another musical term “conductor”.  A few years ago, I attended an event at The Union Club in London.  The panellists were all successful music producers, including Trevor Horn (Yes, ABC, Seal, The Art of Noise), Flood (U2, Foals) and Paul Epworth (Adele, Coldplay).  The theme of the seminar was “How do get the best out of an artist?” The conversation was fascinating; with different strategies explored for dealing with giant egos, conflicting personalities, changes consumer taste, complex decision-making, uncertain outcomes and productivity levels. 

Three key learning points about creativity emerged, each as relevant to the business leader as the studio helmsman.

1.     The workplace really matters

Much of the discussion was about the need to find the right place – the right environment, venue or location to unlock creativity.  Even the right chair or sofa or light-fitting seemed to make a difference!  The Producers emphasised the importance of physical environments that foster creativity, whether through changing surroundings or adopting new perspectives. These surroundings were seldom kept static for the whole recording process, shifting the scene, setting and context, as the project developed.  This made me think of the modern office workspace – often the same place, anonymous, uniform, impersonal, bereft of much life when empty (in a hybrid working world) and increasingly unloved.  We need workplaces that lift the spirits, not just denude the soul and we need talents to be brought together in those places, not just accessed from home.

 2.     The importance of creating space

 As well as the importance of the physical environment, the Producers talked about providing psychological or emotional space – literally, ensuring enough room for ideas to emerge. Trevor Horn highlighted the significance of creating an atmosphere that encouraged musicians to innovate and experiment, while he provided the necessary technology and tools for the artists. But he also needed to find the right balance between providing direction and allowing autonomy.  If you are intrigued, Horn’s book “Adventures in Modern Recording” is full of stories that suggest that Horn actually employed more control than his talk of autonomy suggests, but I guess we should judge his approach by the outcomes created, and they were very often quite brilliant.

 3. Producers must practice creativity too

In search of more riches, I spent a few days this month slowly exploring Rick Rubin’s new book The Creative Act: A Way of Being.  Rubin is an American record producer who was worked with Red Hot Chili Peppers, Johnny Cash, Jay-Z, Tom Petty, Weezer, Lana Del Rey, Adele, Kanye and Angus & Julia Stone, to mention but a few.   His book is a beautiful piece of physical art itself and, inside, a thoughtful exploration of creativity, arguing that creativity is an inherent human trait accessible to everyone. 

His book is structured around 78 philosophical musings that delve into the nature of creativity, the role of intuition, and the importance of embracing failure and uncertainty. He asserts that "living life as an artist is a practice. You are either engaging in the practice or you’re not".   

Rubin's own career showcases the power of that creative practice.  His ability to blend different genres and his willingness to experiment have led to the creation of numerous hit records across a myriad of musical styles.  His approach underscores the importance of thinking outside the box and embracing new ideas, not just churning out the same output year after year.  For Rubin, this is not just about leadership, creativity is much more: 

 “It's a fundamental aspect of being human. It’s our birthright. And it’s for all of us”.

 Which left me thinking, if creativity is a fundamental birthright, how do we avoid leaving our creative selves at home, and how do we make it more visible in our working lives, our organisations and our teams?  

Perhaps time to put on a different record? I am sure Rick would approve.

Local Picturehouse dies. No one notices.

We often blithely talk about disruption, innovation and change as irreversible forces, and swap tales of the demise of Nokia, Blockbuster, Kodak, and Toys R Us. But now a wave of change is swamping theatrical cinema, and this time it feels more personal! Will cinema survive a world of streaming, social-media and nanosecond attention spans? If an Art Deco gem in a borough with some 400,000 residents can be shuttered, what hope for small towns, art-houses and niche theatres? The Picturehouse in Bromley was lovingly restored and when it reopened it had a vibrant kitchen/bar, a Bowie montage, quiz nights hosted by a local media celeb, and the promise of more to come. It’s now being shuttered with no real sense (anymore) of what a community would do with a well-kept theatrical space. The local theatre (council owned) is also up for sale and its future seems uncertain.

The Corona Lockdowns kicked the stuffing out of cinemas (and much else) and then the film studios themselves decided to engage a whole new germination of writers and producers who failed to tell compelling engaging stories, building gloomy narratives around identity politics and progressive themes, rather than making cinema a fun escape from the nonsense of day to day life. Whither Raiders, Top Gun, The Matrix or LOTR? Maybe only 'mega-screens' and iMax will survive? Queuing round the block in the 70's and 80's seems a hazy distant memory. I wrote before about that queuing experience for Star Wars outside the Odeon in Bradford (also now still boarded-up). Those were the worst of times, but maybe in their way, some of the best.

Australia is extraordinary - I hope they keep it that way

I am just got back from a trip to Australia. I had never been before, so the time, distance and investment all felt very “bucket list” and my anticipation was high.

Anyway, the major east-coast cities were great. Melbourne is gloomy, dark and wet in the winter, but somehow glamorous, it’s central business district like upper east side New York, and nearby St Kilda’s, like an upmarket English seaside resort, busy being repainted and spruced up for warmer days. The food, places to stay and hospitality was terrific and a short look round Melbourne Business School was fun and eye-opening on how things can look and feel so familiar when so far from home.  I had supper with some SEP alumni which was both fun and very generously given. Genuine, lovely people.

Sydney is a smart world-class monster city, with every iconic building lit up in neon at night. It also offered at trip to the NRL State of Origin Game One, with 80,000 other souls, which was sport-fan bucket-list life affirmation with nobs on.  Brisbane was the best mix – with huge and impressive shiny towers, framing a riverside endless ‘Southbank’, of cafes, parks and eateries, that made the weekend there feel way too short, while the citizens seemed at most in no hurry. The city will host the Olympics in 2032 and my guess is that will pay back hugely for the reputation of what is already a very attractive city.

But it was away from the cities that Australia came alive and vivid for me. It’s a massive country. The bus from Cairns to Airlie Beach – described in the guidebook as “just along the coast, in the same state” - took 11 hours to drive.  We flew over and swam on the Great Barrier Reef.  I have never been so exhilarated, awed and humbled in one trip. It’s beautiful and fragile, and the sea-life there is like swimming amongst the cast of Finding Dory, but it’s also vast - over 1,000 miles long and visible from space.

We spent much of the last week in Noosa Heads, which has a National Park where you wander through trees and look down to idly watch turtles, dolphins and whales (yes, whales!) pass along the coast.  Along the path, they have set up wooden seats and tables, so locals can “work from home”, or “work from paradise” I think it should be better known.

The whole trip was astounding. Australia still looks and feels like it’s just come out of the 1980’s - shiny and new and still being emboldened for a bigger role in the world. But the vibe, the constant proximity to so much wildlife in every street, cafe and garden is wonderful, and the “no worries” culture makes conversation, planning and thoughts about the future refreshing and uplifting. And “no worries” doesn’t make the place sloppy or thoughtless (the customer care was as good as I have known) but it is also not circumspect about how good things are, and allows you to be joyful and proud of the place as well.  Leaving some cynicism behind at customs check felt like a relief.  I guess there are a myriad of problems like any country, but they seemed easier to talk about than experience, and many felt somehow to be “down the track”, not quite yet confronting or endemic.

I am now back in London. We have a general election result just announced. There's a lot going on. Lots of noise. Discord abounds. Less a case of “no worries” and more a case of “more worries”.  Given that, do I double-down on yesterday, or embrace new things? Do I sink or swim?  A lot to think about, at least until I have time to plot some way to return. Like a boomerang, hopefully caught somewhere on an endless white-sand beach.

Why the Side Hustle Matters So Much

I was delighted to contribute to some ideas to ‘I”, the IMD thought-leadership journal, on the importance of the side-hustle. The evidence is growing that the nature of work is not only now determinedly hybrid, but organisations are being staff with blended networks of different types of employees, affiliates, consultants and gig workers. But even amongst those contracted to an employment entity, staff are increasingly finding their most productive, enjoyable and fulfilling hours at work are AWAY from their main employer. I conducted a survey amongst my network and found that over two-thirds of respondents, many of them senior managers in large, well-known companies, are actively working on something “elsewhere” from their normal day jobs.

The article linked HERE explains the vast scope and growth the of the “hustle”, why that matters, and what employers should do about it. Thanks IMD for sharing and providing another ‘future of work” idea.

The Blue Nile strikes a potent chord for Taylor Swift

So the world’s biggest superstar Taylor Swift has just released a mammoth break-up album, with the Morrisey-esque title, The Tortured Poets Society.  Her new record is “inspired” (if that is the right term) by two deep, heart-breaking and over-wrought love affairs with two of the finest of the male species - British men; an actor called Joe Alwyn, whom she was with for six years, and then Matty Healy, the lothario frontman of The 1975.

Despite it being only “on” for two months in April and May last year, the Healy fling seems to have made quite an impact on Swift.  I had known for some time that Healy was a massive The Blue Nile fan.  You just have to listen to Somebody Else by 1975 and and it’s unmistakably a Blue Nile song.  So it was no surprise that fans quickly connected the Healy break-up with a reference in her new song “Guilty as Sin?” where she sings about “fatal fantasies” for someone from her past who sends her the 1989 song “The Downtown Lights”…with 1989 notable as her year of birth and the name of her best album to date.

Now Swift moves merch and units like no one else on earth and I predict The Blue Nile will have a massive resurgence of interest after this and I would not be surprised if Swift now covers one of their songs, at least live - like she did memorable with Kim Carnes’ Bette Davis Eyes. It would belatedly drag The Blue Nile from being an obscure niche hifi lovers’ treasure into the music mainstream. I doubt though they will much care though. The Scottish tourist board once murdered their song Happiness with an injudicious edit, dropping the word Jesus, as the source of Paul Buchanan’s joy, and the Downtime Lights has already been covered by fellow Scots Rod Stewart and Annie Lennox.  The only decent cover of The Blue Nile remains Craig Armstrong’s orchestral arrangement of Let’s Go Out Tonight, with an even more doleful and emotionally exhausted vocal by Buchanan.

I fell in love with the Blue Nile after an introduction from a Glasgow friend Eric Bradley.  He pointed me towards A Walk Across the Rooftops in about 1992 and the rest just fell into place. Their records have signposted just about every special moment in my life since - all the highs and lows - and now as I write this, my 22-year old daughter is celebrating a birthday abroad, with Swift’s new record on repeat, inspired by the same.  The Blue Nile are famously un-prolific and sparing in their sharing of genius - producing just four albums, about 30 songs in total, over 35 years. I dug out the lyrics to Downtown Lights.  Wow, Buchanan can sing - his voice and intonation is sparse, throaty and whispery, but on The Downtown Lights he also wrote his most evocative lyrics.   Just try:

“The neon's and the cigarettes,
Rented rooms and rented cars,
The crowded streets, the empty bars,
Chimney tops and trumpets,
The golden lights, the loving prayers,
The coloured shoes, the empty trains,
I'm tired of crying on the stairs,
The downtown lights.”

And you can see how it might have struck a chord with Miss Swift.  If she could ever write a lyric like that then the world would be an even more amazing place than it already is. The fact that her new record’s genesis was borne out of receiving a song by a Glasgow band from the 1980’s - who still matter and move new audiences means a lot to those of us who have been there before.  

As a footnote, I saw The Blue Nile play once, in 1997 at The Albert Hall.  I managed to find a clip of that concert online.  Audio only, but you can absolutely tell in the performance that Buchanan was committed to every single syllable of what he was singing. 

A kind of commitment that clearly struck a chord with Miss Swift.

 

I could not have hoped for more in early '24

The first three months of the year are typically a professional and personal slog, and things brighten after that. I am not with curmudgeon TS Eliot, who thought that “April was the cruellest month…stirring dull roots with spring rain.”  I don’t suffer from SAD, but I do often long for the spring, when light mornings, and sudden showers break the monotony of grey dark days and evenings that encroach so soon after lunch. 

This year, the months before spring have been probably the busiest professionally I have ever known, and the serendipity of opportunities, connections and the blessing of reconnection (that has marked much my career) has seemed to reach its zenith in early 2024.  It’s been stretching too, doing new things, creating new material and working with senior groups who are happy to challenge and make me think harder and explore deeper.

In late 2023 my book GLUE was published and after the euphoria and relief of having a substantiated idea not only spell-checked and properly referenced, but beautifully bound and reproduced, and now found in curious hands was quite a moment.  But that, as they say, was only the beginning and the topic and theme seems to have struck a chord with many.

Already this year I have been to Copenhagen, Luxembourg, Hitchen, Windsor, and Oman to talk about GLUE and the need for organisations to re-build cohesion in a hybrid world.  I have done interviews with Scott Newton on Linked-in, a podcast with Michael Glazer for Humans at Work, and a short feature on The Strand Review of Books and a virtual keynote on the very cool and with it TBD conference called ‘Fascia’ with Paul Armstrong.  I had a brief trip to Muscat to speak at the 7th OSHRM Conference. The conference theme was about "sprinting towards the future of work” and I am enormously grateful to   Dr. Ghalib Alhosni and his amazing team.  I learnt so much more than I shared,  including the impact rain has in a dry place, but I guess that's precisely the value of being there in-person.  My take: AI is exciting, but the future of work is still human. Our challenge is to make work better.

Inspired by the trip I wrote a piece (here) for The Organisational Advantage.  The OA newsletter now has almost a 1,000 subscribers and my Linked-in followers tipped over 3,000 in February.  Elsewhere media coverage was found in all sorts of surprising places, including Forbes, Elite Business, HR Magazine and (for me) a ‘bucket list’ feature in Management Today.  I guess 20 years ago that journal meant much more, but it was still quite a moment.  Perhaps the nicest and meatiest feature as a four-page spread on Unusual Leadership which was  featured in EDGE, The Journal of The Institute of Leadership.

In précis: “Unusual leadership should not be underestimated because unusual is rare, and therefore gets noticed.  Being unusual intrigues peers, colleagues and team members and makes leaders more memorable.  It's the kind of leadership that creates glue.”

I have been brilliantly supported by many on this glue creating journey and the chance to create a survey tool - a kind of “glueometer”, has been fun, and I am grateful to the CEO’s and leadership teams who have taken part in the early ‘beta’ tests.  Glue, it seems, has never been more important and yet glue itself has never been harder to cultivate. So my deep respect to the leaders who create strong cohesion, bring disparate talents together and create more meaningful organisations that matter.

Stop-press. GLUE has now been entered into the Business Book of the Year Awards.  The numerous other entries look compelling, including a few which I have already read and enjoyed.  I will let you know how I get on.  In the meantime, as we approach Easter, and a new kind of beginning to the year, may the glue be with you.

Speaking about the future of work in rainy Oman.

I'm just back from a visit to Muscat, Oman as a speaker at the 7th Annual OSHRM Conference, on the theme "sprinting towards the future of work." The city was flooded as I arrived, so much of the city was closed. Being from the UK, there was nothing particularly extraordinary for me about the amount of rain, I guess it’s just the case that rain itself is somewhat extraordinary in Oman, and it makes travel and roads very difficult. Despite this, the organising team did and remarkable and very agile job, bringing a huge group of speakers from around the world to explore AI, disruption, diversity, and the challenges for HR leaders. My thanks to Di Ghalib Alhosni and all the OSHRM team, particularly the volunteers, who were amazing. My take: AI is exciting, but the future of work is still human. Our challenge is to make work better. I got a note from the organisers which made me blush: “Your insights and expertise were invaluable additions to the event, and we received glowing feedback from attendees about the impact of your contribution.” Glowing, I’ll take that and very much hope to return.

The team at OSHRM have shared a video of the presentation. See below [link via You Tube].

Hybrid work is broken, so what can leaders do?

I recently had the pleasure to meet with Scott Newton to talk about GLUE, hybrid work, productivity, engagement and a whole host of other topics. Scott is super smart and works and advises top teams on strategy and value creation. So, it was great to have him anchor the conversation and draw so many people together from around the world to explore this idea called GLUE. You can see a recording of the conversation from Linked-in Live below.

A glass half-full in 2024?

Hockney supervises the installation OF HIS RETROSPECTIVE AT THE LIGHTROOM

One of the cultural highlights of London in 2023 was the Lightroom’s retrospective of Britain’s greatest living artist David Hockney.  It was an evocative and deeply immersive experience, surrounded on all sides by Hockney’s art, while kids tried to jump in the virtual puddles.  Hockney voiced his own world view, as a glass half-full. “There is no such thing as bad weather,” he tells us. “I can look at the little puddles in the rain and get pleasure out of them … if it’s rainy I’ll draw the rain, if it’s sunny I’ll draw the sun … The world is very, very beautiful if you look at it, but most people don’t look very much.”

As we look towards 2024, it seems that a much gloomier landscape awaits us – with ongoing wars, instability, discord, and epoch marking elections looming in the UK, Europe and USA.  Is it still possible for us to see equal beauty as Hockney does, both in the miserable rain of northern France and the blazing sun of southern California?  

The trick seems to be not to ignore what is going on the in the world, but to also look deeper and look elsewhere.  Today the news itself has become the news – mistrusted, scandalous and more often taking sides.  Are there other ways we can better understand the world than through the skewed curation of an algorithm fuelled feed?  Numerous writers and counsellors advocate a digital detox, new deep-work habits, changing the channel, avoiding social media and being more aware of its impact on our mood and our sense-making.   Maybe we need more walking, talking and listening to one another?  More time spent reading and less social-media feeding.  As Barack Obama said of his annual reading list: “While each of us has plenty that keeps us busy, outlets like literature and art can enhance our lives. They’re the fabric that helps make up a life”.

In Oliver Burkeman’s Four Thousand Weeks, he makes the case for our lives to be seen in a broader frame than the weight and stress of the moment – the dominant mood of the here and now.  Instead, we should fully immerse ourselves in a time management horizon that has real breadth and meaning, not just the next impending milestone. It might feel more possible to do that at the start of a new year, but we need to be armed with more than just some new resolutions.  In classes at LBS, we often explore the profundity found in Andrew Scott and Lynda Gratton’s The Hundred Year Life, and the need for managers and mid-lifers to learn again, to re-invest in “intangible assets” (dormant friendships, new relationships) as well as monitoring our health and our tangible wealth.

A good touchstone for this new more optimistic way of looking at the world in 2024, might be through reappraising how we look at our working lives.  Before 2019, working from home was a rare privilege, which often needed to be grudgingly “approved”.  Employers were reluctant to unleash the autonomy genie of flexible working.  Now, hybrid, remote and flexible working is the norm for very many employees. The past three years has seen the greatest liberalisation in the form and mode of professional work ever known. Our corporate leaders have seized the zeitgeist in their garden cabin-offices, where they can broadcast townhall missives in their slippers and shorts.  The new norms of office attendance and remote technology have meant a radical recalibration of work and life that we might never have imagined possible just five years ago.

But despite this, no one seems very happy.  Gallop report worsening employee engagement, and productivity measures have seen no beneficial ‘uptick’ in our newfound freedom from the commute.  Surprisingly, Gallop’s 2023 State of The Workplace survey found that the category of worker with the greatest likelihood to quit their job are those who seemingly enjoy the best of both worlds - hybrid workers.  It seems organisations have created a new mode of working, at the expense of some organisational glue.

Now work is not perfect.  There is frustration, and monotony and boredom some days. I do not pretend that every organisation treats its employees well, and I know that bullying, malfeasance and other issues do sometimes rear their ugly heads.  But for many of us, we are able to work for decent firms, that are normally well led, with good benefits and a sense of purpose.  Some fear that 2024 may herald the explosion of AI adoption, and the increasing trivialisation and commoditisation of human expertise and ingenuity. In the near future, many professional jobs may seem more and more meaningless and economically vulnerable.  Even JP Morgan’s Jamie Dimon has predicted that AI will mean that workers will be needed less and less, and soon no more than three days week.

But let’s take Hockney’s glass-full approach. Perhaps that might also mean we have more time for wandering, meeting others for coffee, for conversation and for nostalgic memories of the past.  Of the tyranny of clocking in and out, of five-day working, dress down Fridays and the illicit thrill of the occasional duvet day.  David Hockney made every day of his working life extraordinarily productive. Over 15,000 genuine works of astounding art produced, and his greatest productivity found in his Croc wearing, chain-smoking eighties.  The outlook for 2024 looks gloomy, but if it is only 52 of the 4,000 weeks we are afforded, how do we make the utmost of both the sunny days and the wet? 

GLUE - on a single page

My book GLUE is now out in the wild, published last month, and sparking a conversation about a new mode of leadership for the way we now work and live.  I was asked by Linked-in Book Club to craft a single page summary for the book, so I settled on the key leadership behaviours that make a difference in creating glue.

If you want to create organisational glue, then your leadership behaviours matter, as they are observed, recognised, and emulated in the firm. Exemplar leaders demonstrate four complementary qualities; an ability to:

Galvanise

Being able to galvanise others when the pressure and complexity gauges are all turned up to 11 is an extraordinarily valuable skill.  The leader who can excite others about the future, winning hearts, and minds, and draw the best from all involved is a rarity. They see that it’s not about demonstrating their own capabilities, but opportunities to unleash other’s talents.
Glue pro-tip: Bring together a talented group from very different parts of the business to collaborate on an experiment – a crazy idea that might illuminate some learning, even if it fails.

Listen

As a leader, you’re expected to communicate a clear vision with conviction.  But your super-power is probably much more rarely used: your listening skills.  Leaders need to hear with acuity, to be attuned to the organisation, its people and mood.
Glue pro-tip: If someone asks you a question, always ensure that you have heard, or understood, it correctly before responding.  In that moment of pause, you will let others sense you have listened.

Be Unusual
 
The best leaders aren’t just authentic and open, but a little unusual compared to the norm.  Unusual is important, because it’s rare, and therefore gets noticed. It intrigues peers, colleagues and team members and makes leaders memorable.
Glue pro-tip: Be reassured though, you do not need to look, act, or behave in a crazy oddball contrarian way. You just have to deviate in small ways from the norm.

Engage

The glue creating leader engages deeply and with a purpose. Firing people up is one thing, but maintaining connection, collaboration and engagement over time takes commitment, an investment of ideas, and a personal amount of ‘you'. You need to be found alongside, accessible but candid, and regularly encouraging levity and fun.
Glue pro-tip: turn up unexpectedly to office-farewells or other communal moments.  No speeches or formalities, just genuinely (and briefly) join others in saying thanks and farewell.  You cannot underestimate how well that small demonstration of decency will be regarded.

The hybrid leader’s principal role is to harness disparate talents to see value in connection, to be the person who joins the dots and helps make work feel meaningful again. 

If you would like to find out more about GLUE - head to the GLUE tab and get stuck in.

What if we could Humanise our cities again?

Lennon and Macartney wrote: “There are places I'll remember | All my life, though some have changed | Some forever, not for better | Some have gone, and some remain”. We often think of our lived experience through people and places, with our emotions and feelings heightened by being there with someone we love.  There the setting, the context, the landscape and the shadows of that place matter. Places are important to us, but not just the shoreline, the mountains or the open fields. Our cities as places and their buildings also matter.  They really do. In our modern cities, the lived environment is much less evocative than the lyrics of the Beatles doleful tune.  For too today many it’s awful; high-rise, unkempt, broken, dangerous and desolate.  For every Shard in London, there are regrettably numerous potential Grenfell Towers.   For those overlooking the Thames, in their own version of a modern-day Babel, with vertigo inducing balconies, and entrances guarded by camera and concierge, their residents might find solace and anonymity, and be neighbourless, but at what cost to their souls? Modern city architecture is almost universally unloved; unwrapped cold, nondescript and meaningless.  Every new Mall and office looks the same. Only, shinier.

Spend ten minutes in central Florence, or Rome, or Barcelona and you are overwhelmed by a sense that buildings, streets, spaces and vistas really matter.  Not just as elegant architecture, but as a frame and an ambition ladder to our lives. In 2010, I had a chance to attend the World Expo in Shanghai.  I have written elsewhere that the trip had a profound impact on me.  Each country represented at the World Fair were able to build a Pavilion – a single structure, a unique building to encompass the essence of a nation, its people, as well as a vision for the future of cities.  I visited the UK pavilion, called the ‘Seed Cathedral’ – an extraordinary design and construction by British designer Thomas Heatherwick.  A building made of 60,000 thin rods, each containing a single seed, subsequently to be planted somewhere in the world when the construction was dismantled.   The building seemed organic, not built by engineers, and it moved in the wind.  

Thirteen years later, I am sat on Heatherwick redesigned London bus (Route 38) holding a copy of his new book HUMANISE - A Maker’s Guide to Building Our World.  Heatherwick feels our world is losing its humanity and that our cities are soulless and depressing, as if designed for business only, not for human beings. He makes the case for literally re-building society, community and humanity itself through better buildings. It’s an aspiration that seems so remote, challenging and odd that it is easy to dismiss, and simply shrug as we walk-on past yet another edifice of glass and steel. But what if we didn’t and determined to build our cities like Rome again?  Maybe we would raise our heads once more, and stop and pause and feel awed and inspired. And if we did that, what might that mean for how we thought about our place in the world, our work, or our neighbours, or one another?  Heatherwick’s is a beautiful, rather moving book, that - literally textured - even feels amazing to hold.  I hope now it plants some seed of imagination amongst those commissioning buildings, as well as the architects, planners, politicians and mayors.

Welcome to The OA

I have just launched a new irregular newsletter called The Organisational Advantage (or 'The OA' for short) which I will push out via Linked-in, for connections and new followers.  The ‘OA’ should not confused with the rather wonderful, but completely bonkers Netflix TV series of the same name, but refers to the ‘organisational advantage’ created by a leader’s investment in social capital, collaborate behaviours and nurturing glue. 

Every few months, I will add the latest research, thought leadership, and quirky/sticky stories about 'the future of work' and how leaders can better create cohesion in a hybrid world. A copy of all the key articles/features will continue to appear at the same time on the Wave Your Arms blog.

I was struck by reading the scarily brilliant, concise and confidently written The Art and Business of Online Writing by Nicholas Cole.  Cole stresses focusing your energies on posting content on large mega platforms and channels like X, Linked-in, etc., other than - and as well as – personal blogs. I am keen for the widest reach possible, and as Wave Your Arms has grown to cover consulting, creative and GLUE related topics (it remains a repository of everything all articles I have written since 2007) it seems pushing to an audience through large blockbuster platforms is now the recommended distribution way to go. I may be ten years behind the curve, but you learn as you go…I guess a case of Wave Your Arms AND.

All non-business/future of work stuff about creativity, music, film, theatre, and culture will remain on Wave Your Arms, including a long-overdue blockbuster on the extraordinary Big Big Train (to be on here in November). If The Organisational Advantage strikes a chord, pls do subscribe and share on Linked-in.  All and any feedback is welcome.  You can find the Linked-in post and register for the Newsletter by clicking on the button below:

Subscribe on LinkedIn

Make Leadership Personal (again)

I was asked to contribute some ideas to an article for Forbes magazine on “How to win back a disengaged team”?” The full article, by Sally Percy, is linked below, but the contribution got me thinking. A lot of the management practice in this area, and much of the focus, ends up being about the pivotal role the leader plays - their actions, behaviours, and communication style. That is right, but to tackle disengagement, you need to be less “corporate” and instead to emphasise accessibility, informality and humanity.

Your corporate instincts might be to rely on familiar tools; ramping up formal communications, offering town halls and commitments to change.  Like the errant lover, you might send long missives and make flattering promises but then, within days, act no differently.  The trick is to make the organisation look, sound, and feel tangibly different, and you do that by behaving differently yourself. People cohere around other people, so make leadership more personal and relational.  This is more difficult when teams are disaggregated, often apart, remote, and on various different working patterns, but there are some practical ways you can do this.

Some of this can be signalled by shifts to working protocols, making your visibility and style more pronounced. Be less formal and more accessible in-person.  Don't arrange hybrid meetings - use remote only, or much better: in-person. Avoid doing one-to-ones on Teams or Zoom.  Be clear about your working pattern and make sure others know. Work from open-plan space and have conversations others can hear. Don’t broadcast sweeping cliches at Townhalls but invest time actively listening.  Ask groups for their ideas rather than try to solve the problems alone. Offer more autonomy, not more management and supervision. Be open to the frustration’s others feel but be radically honest with them about what needs to change.  Most importantly, get your best people working together on important things that challenge them.  For the disengaged, the grass may seem greener elsewhere, but if your best people are going to go, make it impossible for them to do that impersonally. You need them to feel that they will be leaving you, and other people whom they value deeply, not just quitting a place, a firm, or a job.  

The Forbes article is linked here.

GLUE takes off at The Union Club

All photography by LILY MACKINTOSH {CLICK TO ZOOM]

Wow! Well that just happened! A veritable launch party for my new book GLUE, in the company of some of the loveliest people I know. It made perfect sense to hold the launch party for GLUE at The Union Club. I first visited the club about two decades ago to hear Anthony Minghella talk about film-making, jazz and selling ice-cream in Hull. I was immediately hooked on the place. We held a bash for Hull University Alumni there a few years back and heard from alumnus John McCarthy. I have had many heady evenings and a few long lunches at 50 Greek Street - so there was only ever going to be one choice for the book launch. The Club’s decor is kind of mad - red walls, subtle lights, furniture to sink into and every inch of its walls is covered in artwork, photos, posters and pictures of long-lost members. It was a joy to be joined by lots of amazing people - family, friends, publishers, colleagues, ex-colleagues, collaborators, programme managers and even an eminent architect or two! Rather than talk about what the book is about, of why it is “important” (which I think is the typical mode for a book launch), I talked a lot - probably way too much - about WHERE I have found glue over the years. Suffice to say there was plenty of glue found in the room. Reflecting on some divergent thoughts on loneliness, we raised a small sum for the charity MIND. I am so grateful for everyone who has helped me get to this point and giving the book a suitable launch pad of goodwill. The GLUE story is going “on the road” in the coming weeks and months, with various talks already lined up including one very prestigious overseas engagement. More to follow soon. Let’s stick together.

PS. A short video of the launch is captured below. Thanks again to Lily Mackintosh for capturing the vibe.

What does leadership in a hybrid world look like?

Hands up: who would want to be part of the leadership team at a modern hybrid working firm?

Being a leader has always been difficult.  While the purpose might be strategic, the reality of the role often means tackling a burgeoning inbox of people issues, technology and process problems, crisis management and disruption aplenty. But those leaders charged with steadying the ship are themselves now being disrupted like never before. Unfortunately, the reality for leaders is that regardless of their best endeavours, their most talented people are already looking to leave, as the ties that bind seem looser and looser every year.

Leading in a ‘hybrid world’ is a whole new ballgame. Since 2020, we have seen a seismic shift to remote, hybrid and flexible working. Managers are now expected to be expert hybrid leaders, connecting dislocated individuals, on different work patterns; some online and remote, some down the corridor, some ever-present, some on flexible terms and some working from a Caribbean island.

Firms are now not just hybrid in working pattern, but “blended” — composed of different generations with differing outlooks, values and needs, and made up of employees, consultants, gig workers and freelancers. This means that managers now have to navigate a complex 4D chess game of people, place, time and mode, and many are, unsurprisingly, exhausted.

In the past three years, the response of different organisations to these trends has been marked.  Some leaders think autonomy and freedom is the best way to engage talent and engender ideas. Others believe productivity only increases when workers are in the office together.  After the pandemic restrictions were lifted, firms may have hoped for ‘return to the office’ boost to productivity, morale and collaboration.  But employees have stayed away, crying freedom from the commute. Some firms have embarked on an employee benefits ‘arms race’ to make their offices more attractive, but too few employees seem impressed, with attendance remaining stubbornly low. The consequences are considerable, with just last month Facebook owner Meta paying £149m to surrender a lease early on its London office at Regents Place, that it never even occupied.

Calls for office returns

As well as sprucing up the office breakout spaces and serving better coffee, some firms have resorted to “office mandates”, with Meta, Google, Apple and others insisting on some element of regular office attendance, with Google subtly warning that attendance will be included as part of their performance reviews.  Even video conferencing platform Zoom — a huge beneficiary of the sudden shift to remote working — has asked its employees to return to the office, calling it a “structured hybrid approach” to work.  In August, the dating app Grindr gave its workers in the US a return-to-office ultimatum: either agree to work “twice a week” in person from October, or lose their jobs.  The BBC reported that almost half of the staff quit.

The outlier — and there always is one — seems to be Twitter (now “X”), where Musk has trashed his predecessor Parag Agarwal’s promise “you can work from home forever, or wherever you feel most productive and creative”, with a wholly different philosophy.  Musk describes himself as a big believer in the “esprit de corps” and effectiveness of being physically in the same location.

In November 2022, after completing the purchase of Twitter, he sent a memo to all staff with the subject line ‘Fork in the Road’.  It is probably one of the most succinct and provocative counter expressions against the modern trend of employee-centric flexibility and workplace well-being. Musk cancelled the free in-house catering and sent his incendiary memo offering “hardcore” hours, compulsory office attendance and a new emphasis on engineering. To a European reader, his approach to HR policy was hilariously blunt and unusual: “If you are sure that you want to be part of the new Twitter, please click yes on the link below.  Anyone who has not done so by 5pm ET tomorrow (Thursday) will receive three months of severance.”  Media reports vary, but Musk’s own communications later suggested that over 5,000, or nearly 70 per cent, of staff left Twitter as a result.  

Musk’s approach is different, and for almost all firms, hybrid is the new normal, but the jury is still out on what this means.  Hybrid working is not the panacea some had hoped. The UK Government’s own commission on Productivity seems puzzled that freeing up labour to work from home has produced no discernible uptick in productivity. A 2022 survey of over 500 tech leaders by ‘MassChallenge’ found that tech founders were struggling with the “great resignation” and executives said that a significant number of their top performers have exited. The survey reports an ongoing conundrum: 62 per cent surveyed believe shifting to a more remote model has increased employee productivity, but 37 per cent said they intend to work from the office more over the next year.

A new approach is needed

Firms want their best people to stick around and give more of themselves. Studies have shown that improved employee collaboration and alignment with a common purpose is key to achieving that.  But what is the best way to make that happen in the way we now wish to work and live our lives?  Some suggest that the emergence of generative AI and new work tools can improve productivity regardless of the workplace setting. But perhaps a different, more human, approach is needed?

The profound loosening of relationships that employees have with their firm and one another, requires a similarly fundamental reimagining of the role of the leader itself.  Ultimately, this will not come through new technology, systems, processes, or HR policy (however well-crafted), but through the actions and behaviours of credible and engaging people managers. Firms need to re-establish a sense of cohesion and that needs people who are exceptional good at doing just that. Businesses can’t just issue ultimatums or mandates; they need a leadership approach that “coheres” employees to feel less remote from one another and the firm.

It’s a radically different mode of leadership – and one I call creating glue. The leaders’ role in the future may be more of a coach than a manager, more mentor than monitor, and more shelter than supervisor. A leader’s principal role will be to harness disparate talents to find value in connection, to be the person who joins the dots and helps make work feel meaningful again.

A lot of the debate about the future of work seems to be about the where and how (online, remote, in-person, or hybrid) with getting the “balance right” exercising the HR policy makers. The much more profound and important factor that makes organisations cohesive is with whom I work, and why.  Getting that right needs leaders who are great at harnessing relationships to create an organisational advantage. In a hybrid world, the single most impactful thing a leader can do is to cultivate some new organisational glue.

This article was originally published in Information Age on 3rd October 2023.

https://www.information-age.com/what-does-leadership-in-hybrid-world-look-like-123507438/


LBS journal THINK features a story about GLUE

The nice people at THINK, which is LBS’ thought leadership journal, asked me why I decided to write a book about leadership in a hybrid world.  Well the book could not be clearer. Now, more than ever, organisations need leaders who can connect, cohere and engage talented people. Three things have happened pretty much all at once and leaders need to frame some response to them all.

1. Leading has changed. Managers are now expected to be expert “hybrid” leaders, and it is a complicated, demanding and uncharted remit. 

2. Working has changed. Work is increasingly a ‘slog’, fun is in short supply, and the benefits of hard work have never been less certain.

3. Workers have changed. Organisations are composed of different generations with differing outlooks, values and needs, who are too often working apart from one another.

A long form article from LBS THINK (best accompanied with a good cup of tea) is shared below. 

https://www.london.edu/think/three-ways-leading-has-changed-and-what-to-do-about-it

A first-world disaster story

Publication Day was fun. After months of build-up, spent creating a website called “abookaboutglue”, posting numerous smart articles, creating six new enigmatic teaser videos, firing off network-emails through rigorous spam files and fire-walls, posting on various social media, engaging a Publicist and boring everyone I know with the refrain “did you know I have a new book coming out…on the 4th October”…  The BIG DAY finally arrived, and I sat in dressing gown and slippers waiting for my copy to arrive from Amazon.  And waited.

Nothing.  Then the Linked-in messages and texts started coming in.  “Your book is sold out on Amazon!” I click on the site and yes – it’s not available! “Wait! What, it’s Sold out!” Alas no. Veritably no.

After clicking on the same page for the previous three weeks like a religious fanatic with a Prime addiction, I was somewhat overfamiliar with the “Hot New Releases” pages on Amazon and the categories in which GLUE might feature. At one point in the week before release it was the bestselling ‘Human Resources’ book listed, and sat alongside Ali Agbaal’s new book in ‘Organisational Behaviour’. Now Ali has 4.5 million subscribers on You Tube, so I felt in good company, and sent him a message to say “Ali, we should talk!”   But now Amazon, on the 4th October – nothing, nada, nista, nic, niets!  The book was gone – fallen off all the listings?!  My Publisher helpfully and calmly explains some IT/Systems distribution snafu, which makes me feel no better, so I promptly ate a kilo of dark chocolate and sat in a sauna weeping.

Of course, the book is still available from Routledge, Waterstones, Blackwell’s, Barnes & Noble, Bookshop.org or via your local book store, but I know most of us lazily default to Prime. I have written elsewhere about Bookshop.org who seem genuinely an option by doing less harm to small shops. The book is just about still available in Amazon, via third party sellers, and surprisingly is also already on E-Bay.  But “launch day” quickly felt like the first days of SpaceX.  Full of hope, excitement and grand ambition, quickly dashed on take-off, leaving Mission Control quiet, tired, full of questions. Anyway, the NEW OFFICIAL launch day for GLUE is now 17th October 2023.  We are having a party and more about that will follow on here soon.

In the meantime, the ridiculously expensive HARD BACK edition just landed through the letter box, with a thud. From the Publishers, not Amazon. It looks beautiful.  Like a child at Christmas. But on a shelf, one day to simply gather dust. I need to get over myself. Onwards.

Publication Day, 4th October

My new book GLUE: Transforming Leadership in a Hybrid World, is published today by Routledge. One early reviewer, the amazing Jim Steele, has called it “the leader’s guidebook for the future of work” which is very nice of him. It’s certainly shorter than Thinking Fast & Slow, which I am not sure anyone has actually read, and I am sure it has at least a few more jokes. If you want to read about a new leadership mode for a hybrid world, GLUE is apparently “unputdownable”. Anyway, that’s enough behavioural 'nudges' for now. I am enormously grateful to Julian Birkinshaw, Jeremy Darroch, Costas Markides Peter Hinssen, Richard Hytner, Gary Hamel, Catherine Faiers, Inger Ashing, Chris Allen and Jim Steele for their encouragement, and to the hundreds of leaders who have helped shape my experience and learning - about a new mode of leadership for a hybrid world. Leadership that creates glue. As I write this, Amazon tells me the book is “temporarily out of stock”, which I am trying to convince myself is because of a crazy rush of orders, not a systems error. I ring the Publisher…who tells me it’s a systems error. Exciting, head spinning days.

Head over the GLUE section of Wave Your Arms to find out more.

UNBOXING GLUE AT LAST

I finished writing a book about GLUE in late 2022. Back then, I was worried that a new leadership book to address the complicated issues of a hybrid working world would too quickly fade in relevance and the book would be less resonant by the end of 2023. Well, the world kept turning and many organisations doubled-down on their hybrid workplace strategies, while others like Musk and the bankers on Wall Street went back to the future, Gekko-esque, and full of sound and certainty from the 1980’s. But the world remains more complicated than that and leadership requires more nuance, thoughtfullnees and heart. Organisations are crying out for leaders who can take others with them, who can connect, engage and cohere disparate souls, and make work meaningful again. So, today, the 23rd September 2023, almost a year since I pressed ‘print’ on the first manuscript of GLUE, the book finally arrived from the Publishers Routledge. My hope now is that the book creates a deeper conversation about the need for a new mode of leadership in a hybrid world, and in 2024, everyone will be talking about GLUE.